Return Goods Policy
Annual Return Policy
Lincoln will accept one annual
return per year. The product
purchased from Lincoln
will be credited at current price less a
15% restocking charge.
The return will be limited to 5% of
net purchases from the previous calendar year.
Annual Returns are accepted
Conditions for the Annual Return are
may visit our website at Lincolnindustrial.com and use the RGAFORM.doc;
or If you do
not have access to e-mail you may fax a legible list to the attention of
Customer Service Administrator at 800.424.5359.
Authorization will be either by e-mail or faxed directly to the customer from a
Customer Service Administrator in St.
cannot accept collect shipments, therefore please prepay freight to Lincoln.
products must have been purchased directly from Lincoln
on your Lincoln
product must be of current design and series, undamaged, and in resaleable condition.
Lincoln products should be individually
identified and tagged and in their original package or container. If product is not identified or not
acceptable for resale, the distributor will be offered the option for material
to be returned freight collect or scrapped in St. Louis with no credit due.
Products Not Eligible for Return – Please see
page 3 of the Lincoln Return Goods Policy.
Customer Order Error
for a return authorization should be made within 15 working days of receipt of
goods. Lincoln must receive the goods within 30 days
of return approval. The distributor
is to prepay freight to Lincoln.
will be at acquisition cost less 15% restocking charge.
Returns valued at less than $100
will be deferred to annual return.
request should include Lincoln’s
original invoice number(s) as well as the Distributor’s purchase order
for return authorization should be made within 15 working days of receipt of
goods and should be received by Lincoln
within 30 days of approval. We
cannot accept collect shipments.
Therefore, please prepay the freight to Lincoln.
The freight charges will be credited to your account.
canceled prior to shipment. (See
Cancellation of Order)
s Wrong address.
credit at acquisition price including freight charges if returned within 30
days of return approval.
request should include Lincoln’s
original invoice number(s) as well as the Distributor’s purchase order number.
Defective Products or Product Failure under
Cancellation of Order
q The cancellation of an order will only be
accepted in writing either by e-mail at firstname.lastname@example.org
or by fax. Shipments made against a
canceled order within 24 hours of written notification will be the
will be charged a 15% Restocking Charge plus freight.
valued at less than $100 will be deferred to annual return.
distributor is to prepay the freight to Lincoln.
Quick Shippers are non-cancelable.
orders of “non-stock” German product are non-cancellable.
shipped against a confirmed canceled order after the 24-hour period of written
notification will be Lincoln’s
responsibility. Return will be
allowed at full credit and freight allowance. We cannot accept collect shipments,
therefore, please prepay the freight to Lincoln. The freight charges will be credited to
Credit at acquisition cost, plus return freight
charges. Return freight charges
must be clearly marked on the packing slip so the credit may be issued for the
PRODUCTS NOT ELEGIBLE FOR RETURN
or equipment removed from a Lincoln
products or accessories.
that are not current design, new and in saleable condition.
or custom built products or systems.
with corrosion, rust, wrench marks or any other defacement.
that were not purchased directly from Lincoln on
NO unauthorized returns will be accepted. All unauthorized materials will be
returned freight collect.
Lincoln Customer Service to initiate a Return Goods Authorization.
One Lincoln Way
St. Louis, MO 63120-1508
Telephone: 314.679.4200 (ext