Return Goods Policy

Annual Return Policy

q                  Lincoln will accept one annual return per year.  The product purchased from Lincoln will be credited at current price less a 15% restocking charge.

s                     The return will be limited to 5% of net purchases from the previous calendar year.

s                     Annual Returns are accepted year-round.

 

q                  Conditions for the Annual Return are as follows:

s                     You may visit our website at Lincolnindustrial.com and use the RGAFORM.doc;

or If you do not have access to e-mail you may fax a legible list to the attention of Customer Service Administrator at 800.424.5359.

s                     Return Authorization will be either by e-mail or faxed directly to the customer from a Customer Service Administrator in St. Louis, MO.

s                     We cannot accept collect shipments, therefore please prepay freight to Lincoln.

s                     All products must have been purchased directly from Lincoln on your Lincoln account number.

s                     Returned product must be of current design and series, undamaged, and in resaleable condition.

s                     Lincoln products should be individually identified and tagged and in their original package or container.  If product is not identified or not acceptable for resale, the distributor will be offered the option for material to be returned freight collect or scrapped in St. Louis with no credit due.

s                     Products Not Eligible for Return – Please see page 3 of the Lincoln Return Goods Policy.

Customer Order Error

q                  Request for a return authorization should be made within 15 working days of receipt of goods.  Lincoln must receive the goods within 30 days of return approval.  The distributor is to prepay freight to Lincoln.

s                     Credit will be at acquisition cost less 15% restocking charge.

s                     Returns valued at less than $100 will be deferred to annual return.

s                     Return request should include Lincoln’s original invoice number(s) as well as the Distributor’s purchase order number.

Lincoln Error

q                  Request for return authorization should be made within 15 working days of receipt of goods and should be received by Lincoln within 30 days of approval.  We cannot accept collect shipments.  Therefore, please prepay the freight to Lincoln.  The freight charges will be credited to your account.

s                     Shipping Error.

s                     Order Entry Error.

s           Incorrect Part Number

s           Order canceled prior to shipment.  (See Cancellation of Order)

s           Wrong address.

s                     Duplicate Shipment.

s                     Full credit at acquisition price including freight charges if returned within 30 days of return approval.

s                     Return request should include Lincoln’s original invoice number(s) as well as the Distributor’s purchase order number.

Defective Products or Product Failure under Warranty

q                  See Warranty Policy.

Cancellation of Order

q         The cancellation of an order will only be accepted in writing either by e-mail at customerservice@lincolnindustrial.com or by fax.  Shipments made against a canceled order within 24 hours of written notification will be the distributor’s responsibility.

s           Returns will be charged a 15% Restocking Charge plus freight.

s           Returns valued at less than $100 will be deferred to annual return.

s           The distributor is to prepay the freight to Lincoln.

q                  Quick Shippers are non-cancelable.

q                  Special orders of “non-stock” German product are non-cancellable.

q         Merchandise shipped against a confirmed canceled order after the 24-hour period of written notification will be Lincoln’s responsibility.  Return will be allowed at full credit and freight allowance.  We cannot accept collect shipments, therefore, please prepay the freight to Lincoln.  The freight charges will be credited to your account.

s           Full Credit at acquisition cost, plus return freight charges.  Return freight charges must be clearly marked on the packing slip so the credit may be issued for the freight.

 

PRODUCTS NOT ELEGIBLE FOR RETURN

q                  Components or equipment removed from a Lincoln assembled unit.

q                  Obsolete products or accessories.

q                  Items that are not current design, new and in saleable condition.

q                  Special or custom built products or systems.

q                  Items with corrosion, rust, wrench marks or any other defacement.

q                  Products that were not purchased directly from Lincoln on your Lincoln account.

 

Unauthorized Returns

q                  NO unauthorized returns will be accepted.  All unauthorized materials will be returned freight collect.

Customer Service

q         Contact Lincoln Customer Service to initiate a Return Goods Authorization.

 

Lincoln Industrial

One Lincoln Way

St. Louis, MO  63120-1508

USA

 

E-Mail:  customerservice@lincolnindustrial.com

Telephone:  314.679.4200 (ext 4410)

Fax:  800.424.5359